Poker Spade Series Phone Cases for iPhone 11 / 11 Pro / 11 Pro Max

• We offer free shipping for all orders anywhere in the world.
• Standard shipping fee: Free Shippping
• Expedited shipping fee US$29.90

ORDER PROCESS
We want to make sure you get your items as quickly as possible. 
Orders will be processed within 1-3 business days of ordering and be shipped the next day after the processing day.

SHIPPING TIME
It usually takes 1-2 weeks to receive the product after we processed the order.

• Free shipping, Estimated Delivery: 30-50 days.
• Expedited shipping, Estimated Delivery: 20 days

SHIPPING CONFIRMATION
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 

TRACKING
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again. 

DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

What happens if I still not receive my order after 30 days?
Kindly inform us via email so we can help you to further check on your parcel status. Usually, we will offer you to resend a replacement with no additional fees. However, if you're not willing to wait anymore for replacement, we need to allow 60 days before we can immediately refund you.

Our hope is that you are completely satisfied with your Art Styles Cases purchase. If you encounter any manufacturing quality problems and wish to return the item, please contact us at support@trendyjewelrys.com within 24 hours upon receiving your package with your order number, reasons and photo proofs. Our customer service team will review the return request and will send further instructions if the return is approved. Please allow 1-2 days for your order to be processed. If your order was placed after 4pm EST, the processing will begin on the next day.

Items returned must be in their unused condition with the original packing. Upon receipt of returned merchandise, Art Styles Cases reserves the right to deny a refund if the merchandise is worn, damaged, washed or altered in any way. We do not accept refunds on any customized pieces or lost return packages. Please kindly note that due to circumstances and policies caused by the pandemic (COVID-19), there may be a general or regional delay in shipping, and we regretfully decline any demands for refund based on this reason. 

RETURN POLICY

Please rest assured that we offer refunds for items with manufacturing quality issues. Items returned, however, must be in their unused condition with the original packing. Upon receipt of returned merchandise, Storyjewellery reserves the right to deny a refund if the merchandise is worn, damaged, washed or altered in any way. We do not accept refunds on any customized pieces or lost return packages. The processing of your item returns may take up to 14 business days from the day we receive your return. We will send you a confirmation email once your return has been processed.

RETURN SHIPPING FEE

Please be noticed that the return shipping fee is not covered by Art Styles Cases. In addition, though our return policy is in full effect, your original shipping costs are not included as refundable.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.