Q1: Telekom warranty only window dressing?
#iPhoneX I have an iPhone X that has a hardware defect. It is now 13 months old. Apple has determined after detailed diagnosis that the device is in mint condition (highest "internal" score), that no improper treatment has taken place and the defect may not have been caused by me. The defect is the so-called "transmission mast contact" in the device, which connects to the mobile network. This he does nonstop, even if no SIM is inserted. At the same time it does not recognize any inserted SIM anymore. Conclusion of Apple: irreparable, device must be replaced. Am then still to secure the diagnosis to Gravis, who confirmed that. Both recommended me to go to dealer because of goodwill. So to the Telekom, over which it was bought, because then I still have warranty. Nope. As explained to me the telecom employee, I would have to prove to Telekom now that this error already existed at the purchase and not I have caused him. Despite the diagnostic result of Apple. And this burden of proof of the purchaser yes, then, fortunately, always in favor of the Telekom. On the indication that I have to pay now still 10 months installments for a device, which cost 1350 euro and whose defect was demonstrably not caused by me, I got only a "bad luck". I think that's pretty pathetic. Warranty has expired for a few weeks, more than 10 months warranty and some of what they offer me, for 600 euro to get a replacement device? That was certainly my last experience that I would have done with Telekom? Where is customer loyalty, service and goodwill? I'm particularly annoyed that the dealer's warranty seems to be almost never effective. For how should one prove please, that a mistake should have already existed at the purchase, if the device has survived until just over the expiration of the guarantee? Has anyone had similar experiences here?
A: I have an iPhone X, First mistake. that has a hardware defect. It is now 13 months old. Second mistake. Apple has determined after detailed diagnosis that the device is in mint condition (highest "internal" score), that no improper treatment has taken place and the defect may not have been caused by me. That's positive after all. So to the Telekom, over which it was bought, because then I still have warranty. Nope. As explained to me the telecom employee, I would have to prove to Telekom now that this error already existed at the purchase and not I have caused him. This is always the case if you want to make a guarantee. Otherwise, anyone could exchange any device within 2 years at the expense of the dealer (and ultimately all customers). Where is customer loyalty, service and goodwill? Nobody interests in the end customer business. I'm particularly annoyed that the dealer's warranty seems to be almost never effective. Yes, she does - only you have to sue her yourself. → In writing, ask the dealer to replace the warranty with a copy of the manufacturer's analysis. The whole with deadline, otherwise lawsuit. If RSV available, obtain cover letter and mandate lawyer.
Q2: Is tempered glass worth it?
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